Customer Satisfaction Survey
 
Thank-you for taking the time to let us know how we are doing. We appreciate your input on how and where we can improve our relationship with you. Please note your information is 100% confidential. We will not share, resell, or distribute any information you provide at any time.
 
Company Name:*
Name:*
Position:*
Business Phone Number:*
E-Mail Address:*
How would you describe your business?*
Advertising / Marketing
Distributor
Manufacturing
Packaging
Printing
Print Brokerage
Professional (Real Estate, Doctor, Dentist ect...)
Retail
Other: Please Specify
How would you rate our service to you as a customer?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5
Any additional comments or questions:
Are you aware of who your sales representative is?
Yes No
Have you had contact with your sales rep in the last three months?
Yes No
With 1 Being the Worst and 5 being the best; How would you rate your level of overall satisfaction with Craftwell as a supplier?
1 2 3 4 5
Why do you say that? What specifically are you satisfied or dissatisfied with Craftwell? Enter your response below.
With 1 Being the Worst and 5 being the best;How likely are you to recommend Craftwell to a colleague, friend or relative.
1 2 3 4 5
With 1 Being the Worst and 5 being the best; How likely are you to repurchase products and services from Craftwell?
1 2 3 4 5
With 1 Being the Worst and 5 being the best; How would you rate the overall quality of your relationship with Craftwell, considering all of your experiences with them?
1 2 3 4 5
With 1 Being the Worst and 5 being the best; How would you rate your level of satisfaction with Craftwell in regards to customer service?
1 2 3 4 5
With 1 Being the Worst and 5 being the best; How would you rate your level of satisfaction with Craftwell in regards to price?
1 2 3 4 5
With 1 Being the Worst and 5 being the best; How would you rate your level of satisfaction with Craftwell in regards to value?
1 2 3 4 5
With 1 Being the Worst and 5 being the best; How would you rate your level of satisfaction with Craftwell in regards to delivery time?
1 2 3 4 5
Thank-you once again for your time. You will automatically be entered into a draw for a chance to win one of two $25.00 Tim Hortons Gift Card. Have Questions? Please contact us at 1.800.567.9089 Regards, Craftwell
 
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